Privacy Policy and Terms
The Proprietors of Pokapu are committed to protecting your privacy and complying with the Privacy Act 2020 of New Zealand. This policy outlines how we collect, use, store, and protect your personal information.
1. What Personal Information We Collect
We may collect the following types of personal information: your name, email address, contact number, physical or delivery address, payment details (only at point of sale and processed securely), purchase history or preferences, feedback or enquiries, and website usage data through cookies and analytics. We only collect personal information that is necessary for our business activities.
2. How We Collect Personal Information
We collect information directly from you when you place an order, contact us via our website, email or phone, subscribe to our newsletter, participate in promotions, or interact with our website (automatically via cookies).
3. Why We Collect Your Information
We collect and use your personal information to process and deliver your orders, respond to enquiries, manage customer relationships, send updates or offers (if you opt-in), improve our services and website, and comply with legal obligations.
4. Disclosure of Your Information
We may share your information with trusted third-party service providers for payment processing, logistics, hosting, or legal compliance. We will not disclose your personal information without your consent unless required by law.
5. Storage and Security
We take all reasonable steps to store your personal information securely, protect it from misuse or unauthorised access, and ensure it is only retained for as long as necessary. When no longer needed, we securely destroy or anonymise it.
6. Access and Correction of Your Information
You have the right to access and request correction of any personal information we hold about you. To make a request, please contact us using the details below.
7. Use of Cookies and Analytics
We use cookies and analytics tools to enhance website functionality, monitor traffic, and remember user preferences. You may adjust your browser settings to control or disable cookies.
8. Marketing Communications
If you opt-in to receive marketing communications, you may unsubscribe at any time using the link in our emails or by contacting us directly.
9. International Data Transfers
Some third-party service providers may store data overseas. We ensure that these providers manage your data in accordance with New Zealand’s privacy standards.
10. Changes to This Policy
We may update this policy from time to time. The most recent version will be posted on our website with the effective date. Continued use of our services means you accept any changes.
Please read these Terms and Conditions (“Terms”) carefully before using the Tepokapu Farm website. By accessing or using our website, you agree to be bound by these Terms and comply with all applicable laws and regulations in New Zealand. If you do not agree, please do not use our website.
1. Use of the Website
This website is provided for your personal, non-commercial use. You must be at least 18 years of age or have the consent of a parent/guardian to use this site. You agree not to use our website for any unlawful purpose or in any way that could harm Tepokapu Farm or its users.
2. Intellectual Property
All content on this website, including text, graphics, logos, photos, videos, and product descriptions, is the property of Tepokapu Farm or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, republish, distribute, or exploit any content without written permission.
3. Products and Orders
All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to limit the quantity of any product or refuse service to anyone for any reason. All sales are subject to our separate Shipping Policy and Returns Policy.
4. User Accounts and Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. You agree to provide accurate, current, and complete information.
5. Pricing and Payments
All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise stated. Payment must be made in full at the time of purchase. We use secure payment gateways, but we are not responsible for any third-party payment failures.
6. Links to Third-Party Sites
This website may contain links to third-party websites. Tepokapu Farm is not responsible for the content, accuracy, or practices of any third-party site. Accessing those sites is at your own risk.
7. Limitation of Liability
To the maximum extent permitted by New Zealand law, Tepokapu Farm will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website, including reliance on information, service interruptions, or data loss.
8. Warranties and Consumer Rights
Nothing in these Terms excludes your rights under the Consumer Guarantees Act 1993 (NZ). We comply with all consumer protection laws. If goods are faulty or not as described, you may be entitled to a repair, replacement, or refund as required by law.
9. Website Availability and Changes
We aim to keep our website accessible and updated, but we do not guarantee uninterrupted access. We may make changes, suspend, or discontinue any part of the website without notice.
10. Privacy
Your use of our website is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.
11. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.